Frequently Asked Questions

What is Swellcasting?

Swellcasting is the recording and posting of short audio clips for everyone to listen, react and reply. You can start Swellcasting by downloading the Swell mobile app. You can use your Swellcast to share ideas, tell stories, ask questions, discuss experiences, or simply talk about anything on your mind.

What is a Swell?

A Swell is a short piece of audio, up to 5 minutes max, that you record and post to your Swellcast using the Swell mobile app. Anyone can listen to it and respond with their own Swells.

How is a Swellcast different from a podcast?

You can think of a Swellcast as a shorter, easier, more accessible and more interactive version of a podcast. Unlike a podcast, which is a one-way communication medium, a Swellcast enables your listeners to engage with you by posting their own Swells in reply to yours. Anyone can start Swellcasting in just a few minutes by downloading the app.

What does it mean to have a Swell Conversation?

When someone replies to your Swell with their own Swell, it becomes a conversation. You can have multiple people engage in a growing conversation, and the audio thread plays like a podcast with multiple contributors taking turns to talk. A Swell Conversation allows your listeners to share their perspectives, answer your questions, or just have a general discussion, right there in the application with you.

Do I need special equipment to record a Swell?

Not at all, recording a Swell is easy! You only need to download the Swell app on your smartphone and have something interesting to say to get started.

What is the difference between the Swell app and the swellcast.com website?

The Swell app provides you with the full features and capabilities of Swell, including recording your Swells, taking part in conversations, interacting with other Swell users, managing your profile and more. Swellcast.com provides a web presence for your Swellcast which you can share with anyone. They can listen to your Swellcast or you can share a particular conversation with others without them having to download the app to listen.

You can find your Swellcast link by going to your profile page and selecting the Share menu option. It will be in the form https://swellcast.com/YourUsername. You can find the swellcast.com share link for any conversation by using the Share button in the app.

Who will see and hear my Swells?

Swells can be public or private. When you record a new Swell from your For You or Latest feed, your Swell will be public by default. When you record a new Swell from your Private Swells feed, the Swell will be private by default.

Public Swells appear in the feeds of other users, in search results, and in various categories and hashtag sections. Anyone can listen to it. Private Swells are only seen and heard by you and whomever you invite to a particular conversation.

Only your public Swells can be shared on the web through swellcast.com. If you want to share a Private Swell with your friends, you have to invite them to that Swell in the app or by sharing a Join Code.

What is a Private Swell and how does it work?

A Private Swell is a Swell which can only be accessed by users who are invited. You can look at your Private Swells in the home screen of the app by selecting the Private Swells tab. Any Private Swell you create or are invited to will appear here. You can also create your own new Private Swell by clicking on the New Private Swell button or by pressing the record button when you are in the Private Swells tab.

When you create a new Private Swell, you can select who you’d like to invite to the conversation. You can also choose not to invite anyone or invite people later. You can also generate a Join Code, from the menu option of that Swell, that you can give to anyone to join your Private Swell. If you have received a Join Code, you can click on the Join with Code button in the Private Swells tab.

You can add and remove invited users from a Private Swell. If you have joined another user’s Private Swell, you can leave it by selecting the Leave Swell menu option. Once you leave a Swell, it will no longer show up in your Private Swells list.

Private Swells cannot be made public once they are created and they cannot be shared on the web. Swell takes the greatest possible measures to protect your privacy. If you’d like more information, contact us through the app or at swell.life.

How do I use Join Codes?

After creating a Private Swell, select the menu at the top right corner and choose Get Join Code. Copy the Join Code or share via text or email.

If you’ve received a Join Code from another Swell user, simply visit the Private Swells tab and select the Join with Code button. You will need to know the host’s username in addition to having a Join Code to access the Private Swell.

What are Panels and how do they work?

Panels are conversations that allow you to limit who is able to contribute to your conversation and when. For example, do you want to lead a public discussion with only selected guests about a topic you're passionate about before opening it up to any comments from the public? You can do that now!

How to use this feature:

· Record a Swell
· Open the menu in the top right corner of the conversation
· Choose Participants, then Convert to Panel

You can open your conversation to the public at any time.

How do I find Swells about topics I like?

There are a few ways to connect with the topics you love while on Swell. Once you create a Swell account, you can customize your interests using a menu feature in your For You feed. Manually select the topics that interest you, then save. You can change these at any time. After you’ve customized your interests, your For You feed will automatically display Swells related to your selections.

You can also search for Swells based on keywords, hashtags, and categories by selecting the search icon in the bottom navigation bar. To see the latest Swells in the app, all you have to do is select the Latest feed found next to your For You feed.

What is a Swellcast widget?

The Swellcast widget is a cool way for you to promote your Swellcast on your website. Just like other social media widgets, it is a small piece of code that you add to your website, and it will render your Swellcast and show your recent Swells in it. Visitors to your website can listen to those Swells, and they can click on the widget to download the app and participate in Swell Conversations with you.

Following and sharing

What does it mean to follow someone on Swell?

Following someone on Swell means that you are subscribing to their Swellcast as a follower and their recent Swells will appear in your feeds whenever you return to the Swell app.

How do I search for a conversation or user on Swell?

Tap on the search icon in the bottom navigation bar of the Swell app to key in a username or topic into the search box. The results will fetch a list of both conversations and usernames that match your search request.

How do I share my Swell?

To share your Swell, use either the menu option at the top right corner of your screen or the Share button at the bottom of the conversation.

Can I share my Swellcast with others not on Swell yet?

Swellcasting is all about speaking and listening to the world. With that in mind, every Swell user is assigned a unique web link for their Swellcast to share their public Swells with anyone on the web. Simply visit or share the link: swellcast.com/YourUsername.

Is there a limit to how many people I can share a Swell with and seek responses from?

There are no restrictions on the number of people you may want to engage through your Swell.

Replies and Re-Swells

What’s a Reply Swell?

A Reply Swell is a Swell you post in response to another user’s Swell that began the Swell Conversation.

What’s a Re-Swell?

A Re-Swell is another user’s Swell that you repost to your Swellcast.

Can you reply to another reply in a Swell Conversation?

If you want to reply to a specific reply from another user in a Swell Conversation, you have two options. Option 1) Reply in that conversation and tag the user you’re replying to by using their @username in the description text of the reply. Option 2) Re-Swell the particular reply you want to reply to by long pressing on the Reply Swell then choose Re-Swell. This will post a new Swell Conversation in your Swellcast with a link to the Reply Swell to which you’re responding. To invite the user you’re replying to, tag them by using their @username in your new Swell’s description or invite them to the conversation by choosing Invite in the conversation’s menu.

Swell policies and reporting

How do I report a Swell?

Reach out to us through the Contact Us option available in the app settings or through our Contact Us option available on our website.

Are Swells monitored or moderated?

The Swell app brings together a variety of people with different voices, ideas, and perspectives. Users are allowed to post any content as long as they’re not violating our Community Guidelines and Rules. Please note that Swell does not screen or moderate content or remove potentially offensive content unless it is reported. Users are expected to self-moderate their conversations. The user who begins the conversation has the right as a moderator to delete any reply Swells from the conversation.

Also, as a policy, Swell does not mediate or intervene in disputes between users. However, targeted abuse or harassment constitutes a violation of Swell's Rules and Terms of Service. If you feel you are a victim of targeted abuse or harassment on the app, reach out to us through the Contact Us option available in your settings or on our website.

Can I block a user on Swell?

We’re working on this feature and it will be available soon!

Troubleshooting

How do I reach out if I have a problem or a question?

Reach out to us through the Contact Us option available in your settings or on our website.

How do I post a Swell to my Swellcast?

Open the app then tap on the microphone and start speaking. Once finished, click on the Post button to submit your Swell. You can playback your Swell for review, add a title, a description including hashtags, usernames, and links associated with your Swell before posting.

Can I edit my Swell?

Yes, you can edit your Swell while recording it. Use the record button to pause your recording before adding more or to record over a piece of previously recorded audio. Once you post your Swell, you cannot edit the audio any further, but you can still edit the title, description, and category. Just long press on your Swell or click on the menu option at the top right corner of your screen and choose Edit.

How do I add a reference link to my Swell?

As you fill in the description, you can also enter any reference link you might want to include.

How can I add or edit the description to my Reply Swell?

Press and hold on your Swell for the Change description option to appear.

How do I delete a Swell?

To delete a Swell from your Swellcast, select the conversation menu in the top right corner and choose Delete. To delete a Reply Swell from a conversation, press and hold on your Swell for the delete option to appear.

Can I retrieve a deleted Swell?

No. Deleted Swells cannot be retrieved.

What do I do if I accidentally posted a Swell in the wrong conversation?

If you wish to remove your Swell from a conversation, press and hold on it for the delete option to appear.

What happens if I cannot complete my Swell within five minutes?

If you’re starting a conversation, you will need to be mindful of the time limit and complete your Swell within five minutes. If you need more time, just add more Swells by replying to your first Swell.

What happens if I receive a phone call when I am in the process of recording a Swell?

Don't worry. Your recording will be paused while you take your call and you can continue from where you left off.

Can I change the playback speed of Swells?

You can! Next to the play button, simply select if you’d like to listen to Swells at 1.0x, 1.25x, 1.5x, 1.75x or 2.0x playback speed. Swells are played at 1.0x playback speed by default.

Can I change my username?

Yes. You can change your username at any point in your user profile settings. Go to your Swellcast then open your profile menu found at the top right corner of your screen. Select Account. Usernames are subject to availability.

Can I turn off or change how many notifications I receive?

You can customize how many notifications you would like to receive in the Swell app. Head to your account settings by selecting your profile menu then Account to learn more about each of your options. If you’d like to turn off all notifications from the Swell app, go to your phone’s notification settings.

How can I add a voice introduction to my profile?

You can add a voice introduction by going to your user profile settings or by simply pressing and holding on your profile picture in your Swellcast until the record option appears.

Can I upload audio recorded outside of the Swell app to my Swellcast?

Currently, you cannot upload any externally recorded audio to your Swellcast.

Why am I not receiving all push notifications?

Sometimes on iPhone you may miss a few notifications from Swell. This is due to the behavior of how push notifications are handled on iOS. See this link for details: https://developer.apple.com/library/archive/technotes/tn2265/_index.html

I use a VPN or Anonymizer on my phone. Will I be able to use the Swell app?

At Swell we value the privacy and safety of our users. For the safety of our community, we currently do not allow users who are utilizing VPN or Anonymizer technologies to hide themselves to access the Swell app. We understand this may be disappointing for some users, so we’re exploring possible solutions for the future. In the meantime, we thank you for your patience and understanding.